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Frequently Asked Questions

Find answers about treatments, prescriptions, pricing, and telehealth care with ELEVATE TELEHEALTH.

General Questions

ELEVATE Telehealth is an online healthcare service that allows you to meet with licensed medical providers through secure video visits — all from the comfort of your home.

Simply book your appointment online, join your virtual visit at the scheduled time, and speak with a provider through a secure, HIPAA-compliant platform.

Our services are available to adults seeking convenient, non-emergency medical care. Availability may vary by state.

Services & Care

We treat many non-emergency conditions, including colds, flu, infections, allergies, minor injuries, chronic condition management, and general health concerns.

Yes. Our urgent care services are designed for non-life-threatening issues that need prompt medical attention.

Yes. Providers can refill medications when medically appropriate.

Privacy & Security

Yes. All visits are conducted using HIPAA-compliant technology to protect your personal and medical information.

Your information is kept confidential and only shared as required for your care or by law.

Appointments & Scheduling

Yes. ⏱ Same-day appointments are often available, depending on provider availability.

Most appointments last between 10–20 minutes, depending on your medical needs.

No. Visits can be accessed directly through your browser on a phone, tablet, or computer.

Prescriptions

Yes. If medically appropriate, our providers can prescribe medications and send them directly to your preferred pharmacy.

Prescription of controlled substances is subject to medical guidelines and legal regulations and may not be available in all cases.

Still Have Questions?

Our care team is here to help you every step of the way.
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